Q: How do I place an order on Looks Ana?
A: Browse our collections, add desired items to your cart, and click “Checkout.” Enter your shipping address, choose a delivery option, and proceed to payment. You can review your order before confirming.
Q: What payment methods are accepted?
A: We accept credit/debit cards (Visa, MasterCard, RuPay), net banking, UPI, and popular wallets like Paytm, PhonePe, and Google Pay. All transactions are secured with SSL encryption.
Q: When will my order arrive?
A: Standard delivery takes 3–5 business days for domestic shipments. Express delivery is available for an extra ₹200 and arrives within 1–2 days. We’ll send you a tracking link once the order ships.
Q: Can I return or exchange an item?
A: Yes. If you’re not satisfied, you can return or exchange within 15 days of delivery. Items must be unused, with original tags and packaging. Return shipping costs are borne by you unless the item is defective. Contact our support for a return authorization.
Q: How do I find my correct size?
A: Refer to our Size Guide on each product page. We use standard Indian sizing (XS, S, M, L, XL, XXL). If you’re between sizes, we recommend choosing the larger size for a relaxed fit.
Q: What if I have a question or need help?
A: Reach out to our customer support via the “Contact Us” page. We’re available Monday–Saturday, 10 AM–8 PM IST. We’ll respond within 24 hours to assist you.
